Frequently Asked Questions
Q. When is my cake made for shipping?
We bake all of our cakes fresh for shipping to ensure the best, highest quality king cake.
Q. What is your refund policy?
Although we strive for excellence sometimes, because of the nature of shipping a freshly baked product, there are times where the cake will arrive with some imperfections. These imperfections are normal and sometimes expected during the travel from our bakery to your door in the hands of FedEx. If your cake arrives in excessively damaged shape or if we ship the wrong or incorrect order, we will work with you on replacing or refunding your order.
If there is a mistake made on the order by either wrong shipping address, phone number, flavor, etc and it is not corrected 5 days prior to shipping we cannot issue returns. Cannata’s is also not responsible for shipping delays caused by FedEx. Delays include but are not limited to Weather Delays, Acts of God, or undeliverable addresses.
We strive to make all of our customers happy and want to help as much as possible and we will work with you to try to fix any issue that may arise.
Q. Where can you be reached for questions or comments?
You can send us a message on the website, call our Bakery directly at 985-873-9118, or email firstname.lastname@example.org.
Q. Are your cakes vegan or nut allergy-free?
Our cakes are not vegan and are produced in the same area where nuts such as peanuts, almonds, pecans, ect are also handled.
Q. Do you ship to PO boxes?
FedEx does not currently ship to PO boxes.